Customers SLAM Big W And Target Over A New Product Launch
Abusive scenes have occurred at Big W and Target stores as customers scrambled to get their hands a new limited edition Nintendo games console.
Outlets were forced to use a ticketing system as queues formed from 5:30 AM for just a handful of the Nintendo Classic Minis at sites.
Facebook became flooded with complaints about the $99 product selling out before the doors opened, with claims that ticket allocations were not communicated in advance.
Disappointed customers also blasted greedy “scalpers” for offering the prized retro console on eBay and Gumtree for as much as $500.
Overwhelming demand crashed the Big W website, with some unlucky consumers adding the product to shopping carts only to miss out when trying to pay.
Nintendo is set to release the second shipment in early December.
Big W and Target both advertised the product as being limited stock and had already rationed them to one-per-customer.
''It’s appalling and disgusting that you have sold out of an item before you open! If you knew how limited your stock was going to be you shouldn’t have even advertised it,’’ one customer posted on Facebook.
Target said its ticket system was for safety and fairness. It would consult with Nintendo about securing more stock next month, and “look into” how those would be sold.
Big W’s Sean Ottley said demand far exceeded the consoles available for Australian retailers. It was also working to obtain more in December.