Thermomix Have Been Found To Be Trying To SILENCE Customers
The Herald Sun are reporting that consumer cops are investigating Thermomix over injuries to its owners and its apparent attempts to silence them over the problems.
The Australian Competition and Consumer Commission yesterday said it was now looking over the product following ‘’safety concerns and reports of confidentiality requirements.’’
It is estimated that 300,000 Australians owns a Thermomix and the majority love the product and become the perfect advertising tool for the food processors, which have a price tag of over $2,000.
In May this year, Consumer Choice sent the ACCC a report detailing 83 incidents or accidents that have occurred solely by using the food processors.
Choice said that at least 18 people have needed medical attention because for the product, mostly because the product has had a fault and cause burns.
They have also raised concern over the use of non-disclosure agreements for their customers, which implies that a customer is paid to not speak up over the products faults.
Choice called on the ACCC to look into the product and find out whether or not
“The ACCC has been investigating this matter about reported safety concerns and reports of confidentiality requirements since March 2016,” a spokeswoman told the Herald Sun. “Safety concerns have been reported about both the TM31 and the TM5.”
Tom Godfrey from Choice said: “It deeply concerns that vital information about the number and nature of injuries caused by products like the Thermomix TM31 continues to be hidden from the public.”
Thermomix have not commented on the issue.
Source: Herald Sun